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Solved

KB 20210706 - 2 - P Futuresmart firmware 4.6.0.1 crashes with error code 49.38.02/49.38.02 when the printer is equipped with BarDIMM Pro (any version).

Do not upgrade your HP printer with Futuresmart 4.6.0.1 if it is equipped with BarDIMM Pro


We have identified that defect and are communicating with HP to ensure a solution is found as quickly as possible.

Affected product versions:
BarDIMM 7.1C1.20150918 and any previous release.

Severity: 
High

Symptom: 
the printer will crash with ERROR 49.38.02

Error code meaning
Internal error

BarDIMM defect: 
No

Update requirement: 
mandatory and immediate once we a workaround is found 

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