KB 20210706 - 2 - P Futuresmart firmware 4.6.0.1 crashes with error code 49.38.02/49.38.02 when the printer is equipped with BarDIMM Pro (any version).
Celiveo EMEA Support
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Do not upgrade your HP printer with Futuresmart 4.6.0.1 if it is equipped with BarDIMM Pro
We have identified that defect and are communicating with HP to ensure a solution is found as quickly as possible.
Affected product versions: BarDIMM 7.1C1.20150918 and any previous release.
Severity:High
Symptom:the printer will crash with ERROR 49.38.02
Error code meaning: Internal error
BarDIMM defect:No
Update requirement: mandatory and immediate once we a workaround is found
Celiveo EMEA Support
Do not upgrade your HP printer with Futuresmart 4.6.0.1 if it is equipped with BarDIMM Pro
We have identified that defect and are communicating with HP to ensure a solution is found as quickly as possible.
Affected product versions: BarDIMM 7.1C1.20150918 and any previous release.
Severity: High
Symptom: the printer will crash with ERROR 49.38.02
Error code meaning: Internal error
BarDIMM defect: No
Update requirement: mandatory and immediate once we a workaround is found