[HP] USB badge reader not working, USB errors, and other performance issues occur after the printer wakes from deep sleep mode
Celiveo EMEA Support
started a topic
about 4 years ago
What: USB badge reader not working, USB errors, and other performance issues occur after the printer wakes from sleep mode. This is seen on an HP LaserJet Enterprise or HP PageWide Enterprise printer that has a USB badge reader accessory installed.
The following symptoms might be seen:
USB badge readers not working until after the printer is rebooted for the setting to take effect
USB errors after the device wakes from sleep mode
Printer starting to sleep and then waking and initializing itself
Printer unexpectedly wakes from sleep or hibernate mode
Printer sleep or hibernate mode not working as expected
61.WX.YZ error displays on the control panel of an HP PageWide Enterprise model
Why: This is because the Auto Off after sleep setting is enabled in the printer.
Celiveo EMEA Support
What: USB badge reader not working, USB errors, and other performance issues occur after the printer wakes from sleep mode. This is seen on an HP LaserJet Enterprise or HP PageWide Enterprise printer that has a USB badge reader accessory installed.
The following symptoms might be seen:
Why: This is because the Auto Off after sleep setting is enabled in the printer.
What's next: Disable the Auto Off after sleep and reboot the device.
See https://support.hp.com/us-en/document/c05876768?jumpid=reg_r1002_usen_c-001_title_r0001 on how to do this.