Database (contains all user, printer and print job data)
PrintManager90
2. Database
2.1 Backup Strategy
We recommend a weekly backup strategy for the Track-GreenSaver database.
2.2 Backup Procedure
The instructions in this section use SQL Server Management Studio to back up databases to *.bak files. SQL Server Management Studio is a free tool, which you can download from https://www.microsoft.com/en-sg/download/details.aspx?id=29062. If you do not use SQL Server Management Studio, use these instructions as a guideline to update your disaster recovery documentation.
To back up the PrintManager90 database:
From the Start Menu, run SQL Server Management Studio.
Connect to the Database Server hosting the database.
In the Object Explorer, expand the Databases node.
Right-click PrintManager90. A menu is displayed.
Click Tasks > Back Up. The Back Up Database dialog displays.
In the Destination section, click Add to specify the backup location.
Click OK.
2.3 Access Permission
Should have dB Owner rights on the PrintManager90 database.
2.4 When to Restore
Database server crashed or cannot connect to the network and you wish to move the database to another server.
Note: The new server hostname must be the same as the server which crashed.
Database is corrupted.
3. Application Files
3.1 Backup Strategy
It is not required to back up the installed application files. Instead:
Keep a copy of the Celiveo 8 installer.
Unlike previous versions, Celiveo Enterprise 8 does not ship with a separate installer for Track-GreenSaver. Track-GreenSaver is included in the Celiveo 8 installer.
In case of a disaster, re-install Celiveo Enterprise and restore the Databases.
Celiveo EMEA Support
How to restore?
1. Locations of Useful Data and Settings
The file locations specified in this section are relative to the default installation path (C:\Program Files (x86)\Celiveo\Track-GreenSaver).
File locations
Application Files
C:\Program Files (x86)\Celiveo\Track-GreenSaver
Tracking Files
C:\Program Files (x86)\Celiveo\Track-GreenSaver\XMLImportDirectory
Log Files
C:\Program Files (x86)\Celiveo\Track-GreenSaver\Logs
Database
(contains all user, printer and print job data)
PrintManager90
2. Database
2.1 Backup Strategy
We recommend a weekly backup strategy for the Track-GreenSaver database.
2.2 Backup Procedure
The instructions in this section use SQL Server Management Studio to back up databases to *.bak files. SQL Server Management Studio is a free tool, which you can download from https://www.microsoft.com/en-sg/download/details.aspx?id=29062. If you do not use SQL Server Management Studio, use these instructions as a guideline to update your disaster recovery documentation.
To back up the PrintManager90 database:
2.3 Access Permission
Should have dB Owner rights on the PrintManager90 database.
2.4 When to Restore
Note: The new server hostname must be the same as the server which crashed.
3. Application Files
3.1 Backup Strategy
It is not required to back up the installed application files. Instead:
3.2 Backup Procedure
Obtain a copy of the Celiveo Enterprise installer from the Celiveo Portal (https://portal.celiveo.com/).
3.3 When to Restore
The Server hosting the Track-GreenSaver Installation has failed.
3.4 Restore Procedure
Re-install Celiveo 8 from the product installer (see Re-Installing Celiveo 8 for step-by-step instructions).
3.5 Verify Restore Operation