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KB 20210706 - 2 - P Futuresmart firmware crashes with error code 49.38.02/49.38.02 when the printer is equipped with BarDIMM Pro (any version).

Do not upgrade your HP printer with Futuresmart if it is equipped with BarDIMM Pro

We have identified that defect and are communicating with HP to ensure a solution is found as quickly as possible.

Affected product versions:
BarDIMM 7.1C1.20150918 and any previous release.


the printer will crash with ERROR 49.38.02

Error code meaning
Internal error

BarDIMM defect: 

Update requirement: 
mandatory and immediate once we a workaround is found 

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