Message ID: 0x40000020
When do you see this error?
This error can be seen while performing a pull-print job. When user authenticates at the printer and selects the job to be printed or deleted (by selecting Print, Print B/W, or Delete icon) the following error message is displayed:
Printer can't connect to print jobs storage. Contact your IT support
Why the error occured?
This error occured because the printer could not connect to Celiveo Virtual Printer HOST due to:
If the issue still persists, contact Celiveo support with the printer logs attached. You can get the printer logs using Celiveo Web Admin.
To download logs:
Note: The log file is compressed into a zip file before it starts downloading. Hence, allow a little time for the download to begin.