Authentication against AD takes longer time after printer wakes up from long sleep mode
Celiveo EMEA Support
started a topic
about 4 years ago
What: Authenticating at the printer for first time after waking the printer from long sleep mode takes longer than expected. This is seen when user authentication is attempting connection to Active Directory (AD) that has entered into idle state.
The following symptoms might be seen:
Delay in authentication when user attempts Card/ PIN/ Username & Password authentication at the printer for the first time after waking up the printer from long sleep mode.
Delay in receiving response when user attempts test connection to Active Directory server through Web Admin (via Authentication Source Profile).
Why: When AD is in idle state and user tries to connect to AD (via Web Admin or by authenticating against AD at the printer), it takes around 20-25 seconds for connection to get established for the first time. Consecutive connections and authentications tend to be faster once the AD is up and running.
What's next: This is an expected situation, once the initial connection with AD is successfully established, successive authentications at the printer tend to be faster.
Celiveo EMEA Support
What: Authenticating at the printer for first time after waking the printer from long sleep mode takes longer than expected. This is seen when user authentication is attempting connection to Active Directory (AD) that has entered into idle state.
The following symptoms might be seen:
Why: When AD is in idle state and user tries to connect to AD (via Web Admin or by authenticating against AD at the printer), it takes around 20-25 seconds for connection to get established for the first time. Consecutive connections and authentications tend to be faster once the AD is up and running.
What's next: This is an expected situation, once the initial connection with AD is successfully established, successive authentications at the printer tend to be faster.