Sales FAQ

KB 20211207 - 1 - Can I purchase BarDIMM products online?
Depending of the region where you are different options will be available. For EMEA  You can contact us regarding a specific order Or buy directly on ...
Tue, 31 May, 2022 at 6:08 PM
KB 20211207 - 2 - Why did Jetmobile change its name to Celiveo?
The name change follows the release of the new Celiveo Enterprise v8 secure output management solution suite, replacing the SecureJet Enterprise product lin...
Tue, 7 Dec, 2021 at 4:50 PM
KB 20211207 - 3 - What about Celiveo 8 Release?
Q: Is Celiveo available? A: Yes, Celiveo 8.0 is available worldwide since the 2nd of November 2015 Q: Is Celiveo backward compatible with SecureJet 7? ...
Tue, 7 Dec, 2021 at 4:51 PM
KB 20211207 - 4 - How do I return a product for repair or replacement?
To return a product for repair or replacement, you need to: Enter the incident in the Celiveo tracking center, describing the problem in the ticket.  ...
Tue, 7 Dec, 2021 at 4:52 PM
KB 20211207 - 5 - Do you have resellers in my country?
The list of resellers by region is provided on the Celiveo Website at:
Tue, 7 Dec, 2021 at 4:53 PM
KB 20211207 - 6 - How can I purchase your products?
Celiveo's products are sold by a network of certified Value-Added Resellers (VARs). If you wish to purchase a product, please contact your local VAR. ...
Tue, 7 Dec, 2021 at 4:53 PM
KB 20211207 - 7 - Can you tell me more about Celiveo's VAR program?
Celiveo's VAR contract provides distribution rights for Celiveo products within your country. This is not a sole contract. The VAR contract includes a ...
Tue, 7 Dec, 2021 at 4:54 PM
KB 20211207 - 8 - What does the Celiveo Enterprise maintenance contract include?
The maintenance contract: Includes support from your local certified VAR or partner Covers hardware, software, and firmware updates (both minor and major...
Tue, 7 Dec, 2021 at 4:55 PM
KB 20211207 - 9 - Why is the Celiveo maintenance contract mandatory?
When a client purchases Celiveo Enterprise, he has access to updates for the following 90 days. With a valid support pack he continues to have access to th...
Tue, 7 Dec, 2021 at 4:56 PM
KB 20211207 - 10 - How do I renew my maintenance contract?
Send a purchase order to your local VAR.
Tue, 7 Dec, 2021 at 4:56 PM