To return a product for repair or replacement, you need to:

  1. Enter the incident in the Celiveo tracking center, describing the problem in the ticket.  
  2. Technical Support will determine whether the problem is setup, software, or hardware related and if a return is necessary.  
  3. If Technical Support decides that the product needs to be returned for repair or replacement, Celiveo will provide you with an RMA number (through the tracking center).
  4. The defective product should then be shipped prepaid with the RMA number on the outside of the package.
  5. Celiveo sends the repaired product or replacement product back to you.