Celiveo 365 creates outgoing connections to Cloud endpoint for printers agents, the Admin Browser Agent and the Universal Printer Endpoint.
If after you install those modules they don't seem to work it is possibly related to a problem accessing the Cloud.
The root cause may be firewalls, proxies, Internet access.
 Here is a quick and easy way to troubleshoot such problem:

  • Troubleshooting endpoints used by printer agents:
    • Connect a Windows PC to the network cable normally serving a printer, ensure the PC is on the same VLAN as the printer
    • Open a PowerShell prompt on the Windows PC
    • Run the following command on the PowerShell prompt: tnc <URL> -port <portNumber>
       In example: test.us-gateway7573.celiveo.cloud to verify access to the API on the US instance 
    • The result indicates "TcpTestSuceeded :" followed by True of False. 
      • True: the connection is OK
      • False: the outgoing connection is blocked by a firewall, proxy or there is no Internet access, contact your IT to get the URL and port accessible
  • Troubleshooting endpoints used by the Celiveo Admin Browser Agent (ABA) or Universal Printer Endpoint (UPE) modules on PC:
    • Connect the Windows PC to the network, verify it has Internet access
    • Open a PowerShell prompt
    • Run the following command on the PowerShell prompt: tnc <URL> -port <portNumber>
       In example: tnc sb-c365-prd-us.servicebus.windows.net -port 443 to verify access to the ABA notification endpoint on the US instance
    • The result indicates "TcpTestSuceeded :" followed by True of False. 
      • True: the connection is OK
      • False: the outgoing connection is blocked by a firewall, proxy or there is no Internet access, contact your IT to get the URL and port accessible