On a Gemstone 2 Printer, during the authentication process (with login and password) the following ERROR meessage is displayed:


System Main has FAILED! 

To continue, turn product off then on.

How to solve

On the EWS of the Gemstone 2 printer, navigate to Networking/Secure communication

  • Under EC Curves, make sure P-256 is selected.
  • For SSL/TLS Protocols, set the min and max TLS version to TLS 1.2