Issue:
No tracking data (no reporting) after printing jobs with a KM MFP device.
If you check inside table TrackingData from SJPS database, nothing is shown.
How to solve:
This issue is not on Celiveo but on the settings of the device.
Usually some customer block all communication on the device.
To fix it:
Open the EWS of the device.
Connect with the admin account.
Go to Network > WebDAV Settings > WebDAV Server Settings
Enable "WebDAV Settings", you cankeep the SSL settings by default (Non-SSL Only).
And save.
Tracking should work now.
On C300i:
On C308:
