KB 20210706 - 2 - HP Futuresmart firmware crashes with error code 49.38.02 when the printer is equipped with BarDIMM Pro (any version) Print

Modified on: Tue, 6 Jul, 2021 at 7:41 PM


Do not upgrade your HP printer with Futuresmart if it is equipped with BarDIMM Pro

We have identified that defect and are communicating with HP to ensure a solution is found as quickly as possible.

Affected product versions:
BarDIMM 7.1C1.20150918 and any previous release.


the printer will crash with ERROR 49.38.02

Error code meaning
Internal error

BarDIMM defect: 

Update requirement: 
mandatory and immediate once we a workaround is found 


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.