KB 20210706 - 2 - HP Futuresmart firmware 4.6.0.1 crashes with error code 49.38.02 when the printer is equipped with BarDIMM Pro (any version) Print

Modified on: Tue, 6 Jul, 2021 at 7:41 PM


            

Do not upgrade your HP printer with Futuresmart 4.6.0.1 if it is equipped with BarDIMM Pro


We have identified that defect and are communicating with HP to ensure a solution is found as quickly as possible.

Affected product versions:
BarDIMM 7.1C1.20150918 and any previous release.

Severity: 
High

Symptom: 
the printer will crash with ERROR 49.38.02

Error code meaning
Internal error

BarDIMM defect: 
No

Update requirement: 
mandatory and immediate once we a workaround is found 

        

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